Why Choose Pool Automotive Services?
- Free expert advice from our own specialist accident investigators.
Pool Automotive Group employ professional accident investigators who have extensive training and expertise in this role. They will examine the details of your accident and offer advice accordingly. They can also provide advice and instruction on how to prevent similar occurrences in the future. - Assistance when submitting an insurance claim including liaising with your broker.
Even submitting an insurance claim after a collision especially when injuries are involved can be daunting and traumatic. A member of staff will visit your home or place of work and guide you through every stage of the process ensuring correct procedure is followed thereby preventing any unnecessary delay in concluding the situation. - Introduction to professional and helpful solicitors who work in partnership with Pool Automotive Group.
Pool Automotive Group are proud to have a successful working relationship with prestigious law firms. Not only are they experts in all aspects of law they have the same commitment and service to the customer providing a personal and professional service which is unsurpassed in their industry. - Recovery of your vehicle to one of our own state of the art workshops.
Pool Automotive Group are the owners of two state of the art repair facilities which are located in Hartlepool and Rochdale. These workshops allow repairs to be completed without delay and have dramatically reduced the miles and time needed to recover and deliver vehicles which not only reduces costs to the customer but provides an obvious benefit to the environment. - Friendly and professional staff
Our highly motivated, professional staff are dedicated in repairing vehicles to their former pristine condition quickly without ever compromising the high quality of workmanship demanded by the industry. Staff are fully aware how traumatic and difficult life can be after a collision and strive to provide a service that best serves the customer making the procedure as stress free as possible. - Courtesy cars (subject to conditions)
Pool Automotive Group have numerous courtesy cars available for customers which can be delivered to a nominated address suitable for the customer. - Highly skilled, motivated technicians.
Our prestigious clients including major insurance companies and large vehicle hire companies demand the highest quality service. To achieve this standard Pool Automotive Group employ highly skilled and motivated technicians. They are encouraged to continue with training and move forward with complex technology which is constantly introduced to the industry. - Full valet on completion of repair.
Prior to a repaired vehicle being returned to the owner it will receive a full complimentary valet resulting in a clean and pleasant driving environment. The pristine vehicle allows the customer to easily examine the high quality of workmanship provided by Pool Automotive Group. - Rigorous quality control procedures
All work is undertaken using genuine insurance approved parts and completed using high quality refinishing products.
After repair each vehicle is given 'quality control checks' to ensure work has been completed to the required high standard. These checks support and compliment the extensive on-going quality procedures implemented during the repair process.
A short while after returning the vehicle a member of staff will contact the customer to ensure they are fully satisfied with the completed work. All issues detailed by the customer will be addressed as a matter of urgency until the customer is satisfied with the service provided. - All work guaranteed
All work completed by Pool Automotive Group is guaranteed for a period of 12 months. - Strict adherence to health & safety and environmental regulations.
The management of Pool Automotive Group are committed to protecting the environment. A state of the art computerised paint mixing system keeps waste to the minimum and also ensures exact colour match. Whenever possible all products used by our company are recycled and we are determined to reduce our energy needs with improved technology.
In expanding to a second facility in Rochdale Pool Automotive Group dramatically reduced the miles they travelled whilst transporting vehicles to and from workshop facilities. Vehicles in need of repair are taken to the nearest premises where work is completed which has an obvious benefit to the environment.
Pool Automotive Group employs a qualified Health & Safety Manager who is dedicated to improving the safety of staff and customers in a safe and pleasant working environment.
